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Add processes that put you in your customers’ shoes

Use technology to be awake and responsive to your customers and associates Imagine this: Suppose you’re a wholesale distributor’s customer and you were mistakenly shipped a wrong component in a kitted order. They’re rushing to assemble your...

Why workflows need periodic updates to stay flowing

Has your workflow lost that well-oiled-machine feeling? Even smart, innovative managers who are always pushing to make their companies better can get stuck sometimes. Generally, managers already know where their problem is. Maybe their customer billing has repeatedly...

Give your people easy access to current information

An open system connects technology at all stages of your workflow More companies want open systems Choices for innovative technology keep expanding. We see companies wanting systems that comply with an open standard that allows a variety of software to connect....